Terms

Terms of Service

Sanrio Characters Dream Travel Terms of Service

Initial effective date: 24 April 2026 · Amended effective date: 22 July 2026

1. About these Terms

These Terms of Service (“Terms”) form a binding contract between you (“you”, the “user”) and HUSTLERS Corp. (“we”, “us”, the “Company”), a company organised under the laws of the Republic of Korea with registered office at 1410, 40 Cheonggyecheon-ro, Jung-gu, Seoul, Republic of Korea, governing your use of the Sanrio Characters Dream Travel mobile application (commonly known as “Yumetabi / ゆめたび”) on iOS and Android (the “Service”).

By creating an account, by using any feature of the Service, or by making an in-app purchase, you agree to be bound by these Terms, the Privacy Policy, any In-App Purchase Terms, and the published Gacha Probability Disclosure. If you do not agree, you must not use the Service.

2. Definitions

“Account” means the user profile created on the Service, whether anonymous (UUID) or linked to a LINE, Google, Apple, e-mail or other supported identity provider.
“Content” means the characters (including Sanrio characters), costumes, 3-D assets, music, ASMR, sound effects, images, text, virtual travel destinations, items and other digital assets we make available through the Service.
“Paid Content” means any Content or virtual currency we make available for a fee, including Diamonds (the in-app display name; identified as “Gems” in our systems), Mileage, tickets, randomised items (gacha) and subscriptions.
“Paid Diamonds” means the portion of Diamonds supplied in exchange for an IAP payment. Diamonds linked to a paid product are treated as Paid Diamonds unless a portion is clearly identified as a free grant.
“Free Diamonds” means Diamonds clearly identified as being granted without consideration, including event, promotion, operational-compensation or subscription bonus grants. Free Diamonds are not refundable for cash.
“Exchange Tickets or Coupons” means inventory items exchangeable for a specified costume or item. They are not a Diamond balance and are outside the Paid/Free Diamond classification and Diamond spending order in these Terms.
“In-App Purchase” (or “IAP”) means a payment made through the Apple App Store or Google Play.
“Randomised Item” or “Gacha” means Content awarded with a published probability each time you spend a ticket or capsule.
“Mailbox” means the in-app area where Content or currency you have purchased or been granted is held until you claim it.
“Claim” means tapping the [Receive] or [Receive all] button to move Content from the Mailbox into your inventory or currency balance. As set out in these Terms, a claim may be treated as the moment performance of the Paid Content begins (i.e. the start of use).

3. Eligibility

You may use the Service only if you are at least 14 years old (Republic of Korea), 13 years old (United States) or, for users in the European Economic Area or United Kingdom, the digital-consent age in your country (between 13 and 16). If you are a minor in your jurisdiction, you must obtain the consent of a parent or legal guardian before creating an Account or making a purchase. We reserve the right to refuse service or to terminate accounts that do not meet these requirements.

4. Account registration

You may register using LINE, Google or Apple authentication, by e-mail, or by continuing as a guest using an anonymous UUID identifier.
You are responsible for the accuracy of the information you provide and for maintaining the security of your Account. Notify us immediately at support@hustlers.co.kr if you suspect unauthorised access.
You may not share, sell, or trade your Account. Real-money trading (“RMT”) of Accounts, in-game currency, or items with third parties is prohibited.

4.1 Guest accounts and long-term inactive data

Guest accounts use a temporary identifier before you link the Service to a supported account provider. If you delete the app, change devices, stop using the Service for a long time, or lose the device identifier, recovery of a guest account may be limited. We may recommend that you link your account to reduce this risk.
In accordance with the retention periods and criteria in the Privacy Policy, we may delete or de-identify long-term inactive guest accounts and related data after an internal review process.
An unlinked guest account with no game progress, Paid Content, payment, subscription, refund, dispute, or enforcement record may be cleaned up after at least 30 days from last use.
A free unlinked guest account with game progress may be cleaned up after at least 180 days from last use.
If we identify an account as eligible for cleanup, we may, where reasonably possible, notify you through the Service or in the app and recommend account linking or other recovery steps. Individual notice may be limited if a guest account has no contact information or has not accessed the app for a long period.
Records related to in-app purchases, subscriptions, Paid Content, refunds, consumer disputes, abuse, or enforcement are excluded from automatic cleanup and may be retained separately for the period required by law or necessary to protect rights and handle disputes.
If a guest account is cleaned up, Content, currency, travel, sleep, and game progress associated with that guest account may not be recoverable.

5. Licence to use the Service

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the Service on devices you own or control, solely for your personal, non-commercial use. All rights not expressly granted are reserved.

You may not:

reverse engineer, decompile, disassemble, modify, create derivative works of, or attempt to discover the source code of the Service, except to the extent permitted by mandatory law;
use bots, macros, cheat engines, emulators or other automated means to manipulate sleep sessions, accrue virtual currency, unlock Content or influence the gacha;
use the Service to transmit harmful code or to interfere with its security or performance;
infringe the intellectual property rights of the Company or its licensors (including Sanrio Company, Ltd.);
use the Service to harass, abuse or defame any person;
use the Service in a way that violates any applicable law, regulation or app store rule.

6. Description of the Service

The Service includes the following features:

Sleep recording, sleep judgment and streak tracking
Character selection, costume wardrobe and mate management
Virtual travel across destinations, airport and duty-free
Randomised items (gacha) and reward currencies (Mileage, Gems)
In-app purchases and, where offered, subscriptions
Push notifications (including functional and, with your consent, marketing notifications)

The Service is provided on an “as is” basis for entertainment and wellness purposes. It is not a medical device and does not provide medical advice, diagnosis or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition.

7. In-app purchases

Paid Content is sold exclusively through the Apple App Store (StoreKit 2) on iOS and through Google Play Billing on Android. Your purchase is subject to the relevant store’s terms of sale in addition to these Terms.
Prices, taxes and the functional description of each item are shown on the purchase screen before you confirm your purchase.
Receipts are validated by our servers before Paid Content is delivered. If validation fails for technical reasons, we will retry up to five times (exponential back-off: 1 minute, 5 minutes, 30 minutes, 1 hour, 6 hours). If all retries fail, the purchase will be marked as failed and you should seek a refund from the app store.
Paid Content purchased with real money (IAP) — such as Diamond top-ups and packages — is delivered to your Mailbox after validation and is moved to your balance or inventory when you Claim it. You may claim all pending items at once using [Receive all] at the bottom of the Mailbox. Where you instead spend held currency (e.g. Diamonds) to buy another in-app item, that item is granted to your inventory immediately, without passing through the Mailbox, and is distinct from the real-money purchase described in this paragraph.
We separately record the issuance, claim, use, recovery and unused balance of Paid Diamonds and Free Diamonds in our server ledger and balance records. A total Diamond balance shown to you may be the sum of those categories.
If one paid product includes both Paid Diamonds and free bonus Diamonds, we identify the quantities and the gratuitous nature of the bonus on the product screen or in a separate notice. Diamonds linked to a paid product without such a free designation are treated as Paid Diamonds.
When you spend Diamonds, Free Diamonds are consumed first and only the remaining amount is consumed from Paid Diamonds.
Virtual currency obtained through the Service has no monetary value outside the Service, is not redeemable for real currency or goods, and cannot be transferred to another Account.

8. Subscriptions (where offered)

Subscriptions renew automatically for the same term and at the same price unless cancelled at least 24 hours before the end of the current period through your App Store or Google Play account settings.
We will notify you at least 7 days in advance of any price increase or material change to subscription benefits. Your continued use of the subscription constitutes acceptance; otherwise you may cancel.
Where a free trial is offered, the trial converts into a paid subscription unless cancelled before it ends.

9. Right of withdrawal and refunds

9.1 EU/EEA and UK consumers

Under Directive 2011/83/EU and national implementing laws, you have a statutory right to withdraw from a distance contract within 14 days from its conclusion, without giving any reason. To exercise the right, send an unambiguous statement to support@hustlers.co.kr.

However, in accordance with Article 16(m) of Directive 2011/83/EU, you lose the right of withdrawal once the Paid Content is supplied in non-material form where the performance has begun with your prior express consent and you have acknowledged that you thereby lose the right. When you Claim Paid Content from the Mailbox (by tapping [Receive] or [Receive all]), performance is treated as having begun with respect to the claimed portion, and you acknowledge the loss of the right of withdrawal for that portion. Paid Content that you have not yet claimed remains subject to the right of withdrawal, and we will recover (claw back) any such unclaimed portion on withdrawal.

Where the digital content is non-conforming, Directive 2019/770 gives you the right to have it brought into conformity, a price reduction or termination of the contract.

9.2 Consumers elsewhere

Refunds are processed through Apple or Google in accordance with their policies. We may issue goodwill refunds at our discretion where the product was not delivered or where mandatory consumer law applies.

9.3 Store-level refunds and abuse

App-store refunds are decided solely by Apple or Google; we cannot prevent them and only observe the outcome after the fact (via Apple App Store Server Notifications and the Google Voided Purchases API). If a purchase is refunded or cancelled, we may remove its unclaimed Mailbox delivery or recover, from their original categories, the Paid Diamonds and purchase-linked free grants already claimed. We do not substitute unrelated Free Diamonds for a shortage of Paid Diamonds.

A refund is not, by itself, treated as abuse. If the refunded purchase has already been consumed and cannot be fully recovered, includes items requiring manual recovery, or shows repeated, deceptive or other abuse indicators, we may review the facts and apply proportionate Account measures under Section 14. A normal refund that is fully recovered will not ordinarily result in enforcement.

9.4 Mailbox expiry

Content held in the Mailbox expires according to its type: real-money (IAP) content (Diamond top-ups, packages) never expires and is kept until you claim it; periodic subscription bonuses (daily/weekly) identified on the product screen as free benefits are classified as free grants and do not lapse if unclaimed within 7 days — instead we automatically deliver them to your inventory as an operational safeguard against missed claims; free grants (events, referral codes, character letters) expire and are removed if not claimed within 7 days. Expiry is calculated in your device’s time zone.

9.5 Minors

Where a minor has made a purchase without parental consent, the purchase may be voidable under the law of the minor’s residence. Contact support@hustlers.co.kr with evidence and we will co-operate with Apple / Google to process the refund.

10. Randomised items (gacha) disclosure

In line with App Store Review Guideline 3.1.1, Google Play Policies on Real-Money Gambling and Loot Boxes, and the Japan Online Game Association (“JOGA”) guidelines:

We publish the probability for each randomised item in the gacha screen inside the app, in the store description page, and on the official probability information page at https://yumetabi-static.hustlers.co.kr/probability/yumetabi/prod/index.html.
We do not offer so-called “complete gacha” mechanics that are prohibited under the Japanese Act against Unjustifiable Premiums and Misleading Representations.
Where applicable, we publish a “ceiling” (“pity”) mechanism that guarantees a high-rarity item after a defined spend.
Probability changes are announced in advance through in-app notice and on the website.

You acknowledge that you may spend money on the gacha without obtaining a specific item. You should make purchasing decisions having regard to the disclosed odds.

11. User content

If the Service permits you to create content such as nicknames, screenshots or feedback:

you retain ownership of your content;
you grant us a worldwide, non-exclusive, royalty-free licence to use, host, reproduce, adapt and display your content solely for the purpose of operating, improving and promoting the Service;
you warrant that you have the right to grant this licence and that the content does not infringe any third-party right or violate any law;
we may remove any content that violates these Terms or applicable law.

12. Intellectual property

All rights in the Service and the Content are owned by the Company or its licensors (including Sanrio Company, Ltd.). “Yumetabi” and related logos are our trademarks. Sanrio characters are trademarks and copyrighted works of Sanrio Company, Ltd. You are not granted any right to use these marks or works outside the Service.

13. Privacy

Your use of the Service is also governed by the Privacy Policy, which is incorporated into these Terms by reference.

14. Service changes, suspension, termination

We may add, modify, suspend or discontinue any feature of the Service, with reasonable notice where the change is material. We will provide at least 30 days’ notice before discontinuing the Service in a market.
We may suspend or terminate your Account with reasonable cause, including violation of these Terms, suspected fraud or abuse, or a legal requirement. Where possible we will give prior notice and an opportunity to cure. Serious or repeated breaches may result in immediate termination without notice.
You may terminate your Account at any time through Settings > Account > Delete account. Termination does not entitle you to a refund of Paid Content already delivered, subject to the statutory rights in Section 9.

15. Disclaimer of warranties

Except as required by law, the Service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement and accuracy. We do not warrant that the Service will be uninterrupted, error-free, or that it will improve your sleep quality.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under mandatory law.

16. Limitation of liability

To the maximum extent permitted by law:

our aggregate liability for any claim arising out of or relating to the Service is limited to the greater of (i) the amount you paid us for Paid Content in the twelve months before the event giving rise to the claim and (ii) USD 100;
we are not liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data, loss of reputation, or loss of business.

17. Indemnity

You agree to indemnify and hold the Company, its affiliates, officers, employees and licensors harmless from any claim, damage or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) your misuse of the Service. This clause does not apply to consumers where prohibited by local law.

18. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Korea, without regard to its conflict-of-laws rules.
Mandatory consumer protection laws of your country of residence continue to apply. In particular, EU, UK, Japanese and Korean consumers may bring claims before the competent courts of their place of residence and rely on mandatory local consumer law.
Subject to the paragraph above, the Seoul Central District Court shall have non-exclusive jurisdiction.

19. Dispute resolution

Before starting legal proceedings, please contact support@hustlers.co.kr so that we may try to resolve the dispute. EU consumers may access the Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, although we are not required to, and do not, participate in an alternative dispute resolution procedure before a consumer arbitration board.

20. Changes to the Terms

We may update these Terms from time to time. Material changes will take effect no sooner than 30 days after notice through the app or by e-mail. Non-material changes take effect on publication. Continued use after the effective date constitutes acceptance.

21. Miscellaneous

Severability – If any provision of these Terms is found unenforceable, the remainder shall remain in force.
Assignment – You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a reorganisation or sale of our business.
No waiver – Our failure to enforce a provision is not a waiver of our right to enforce it later.
Entire agreement – These Terms, together with the Privacy Policy and any policies referenced, constitute the entire agreement between you and us regarding the Service.
Language – These Terms are published in English, Korean and Japanese. In the event of conflict between versions and where the user is a consumer, the language of the user’s country of residence prevails.
Initial effective date: 24 April 2026
Amended effective date: 22 July 2026